What is live chat support?
Live chat support helps companies to interact with their customers by inviting them to an online chat to provide support regarding their products or services in actual time. Chat support provides companies with an effective two-way communication system. It can be utilized as an interactive customer aid tool, as well as an effective marketing service that converts browsers into buyers by providing them with sales and marketing support.
Webnich Technologies Inc. is a leading Live Chat Support outsourcing company in India. We offers cost-effective Live Chat Support services to customers around the globe. Our extensive live chat support provides concretized customer service for numerous technical as well as non-technical products and services.
What is a Live Chat Support Agent?
A Live Chat Support Agent is responsible of answering questions and helping customers through chat. They are readily available to help you almost most of the time. It is their duty to give real time and accurate answers for those who needs step by step guide in technical terms, urgent answers for inquiries and clarifications, and often provide you options whenever you need help. We train them to be able to accommodate queries from customers in a professional, clear, and concise manner.
What Does They Do?
Live Chat Support Agents are customer support professionals , who are ready to answer your queries in real-time. They often appear on websites, welcoming you and asking if you do need help and provide assistance in any field. They have a status normally indicated near their name for you to easily identify if you are ready to chat or might need to be back later.
How Do I Hire Them?
It will be little tricky to hire a LCS Agent . Applicants for this position are often millennials, or students looking for part-time jobs. Anyone may know how to chat online but not everyone can be a live chat support agent. . You must look for the right attitude if you are looking for one. Ideally, they must have patience and good communication skills equipped with multitasking abilities and good typing speed.
How Much Does a Live Chat Support Agent Cost?
The cost of hiring at LCS Agent varies on various factors. It depends on how many hours they would cover for your customers, in which field or industry they will be supporting, and their level of experience in this field. Costs can be deliberated based on the assesment number of working hours and days. Those individual looking for part time jobs may cost a little lower than those who will cover a full time shift for a live chat support agent.SUPPORT